Returns, Exchanges & Refunds
At Lilar Maison, your satisfaction is our top priority. We understand that sometimes things don’t go as planned, and we’re here to support you with a smooth and respectful return, exchange, or refund process.
If you received a damaged or incorrect item—or simply changed your mind within the eligible return period—we're committed to finding the best solution for you. We work with carefully selected partners and maintain high-quality standards, but should anything fall short, we're ready to make it right.
Our return and refund policy complies with EU consumer protection regulations. Here's a quick overview:
- You may request a return within 14 days of receiving your order.
- Items must be unused, in perfect condition, and returned in the original packaging.
- Personalized or final sale items are not eligible for refund unless they arrived damaged or faulty.
- Refunds are processed after the returned product is received and inspected.
To start your request, please fill in the form below. Our support team will get back to you within 2 business days to guide you through the next steps.
Have questions? You can find more information in our Return Policy .
Lilar Maison – Where elegance lives.