Help Center
Looking for help? Explore our most frequently asked questions. If you don’t find what you need, feel free to reach out — our team is always here for you.
Orders
When will my order be shipped?
Orders are usually processed within 2 to 5 business days. Once shipped, you'll receive an email with tracking details. Delivery across Europe typically takes 7 to 15 business days depending on your location.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, Amex), PayPal, and other secure local payment methods. All transactions are processed in euros (EUR).
When will I be charged for my order?
You are charged at the time of purchase. You'll receive a confirmation email as soon as your order is placed.
Can I cancel or modify my order?
You may request changes or cancellations within 12 hours after placing the order. Please email us as soon as possible to ensure we can accommodate your request.
Is my payment information secure?
Yes. Payments are processed through secure platforms and we do not store your card details.
Is my personal information safe?
Absolutely. We comply with GDPR and use encrypted systems to keep your data private. See our Privacy Policy.
What is your shipping policy?
We ship throughout the European Union. See full details on our Shipping Policy page.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original condition. See our Return Policy.
How do I request a return?
Email us at support@lilarmaison.com with your order number and reason. We'll assist you with the next steps.
How do I request an exchange?
Contact us within 14 days of receiving your item. We’ll guide you through availability and exchange instructions.
My order was lost, stolen, or damaged. What should I do?
Please contact us immediately with your order number and any relevant photos. We’ll resolve the issue as quickly as possible.
About Lilar Maison
Why choose Lilar Maison?
We curate elegant, timeless products for intentional homes. Our dedication to quality and style makes us a trusted choice for elevated living.
Do you have a physical store?
We operate online only. This allows us to offer a broader selection with flexible delivery across Europe.
How can I contact you if I need assistance?
You can reach our team at support@lilarmaison.com. We respond within 24–48 business hours.
Lilar Maison - Where elegance lives.
Need more help?
Send us a message, and we'll get right back to you.